Accessibility statement

Our commitment to accessibility

Life Leisure is committed to ensuring that our physical activity, health and wellbeing services, resources, and information are accessible and inclusive for everyone. We recognise that people have different needs, abilities, and circumstances, and we aim to remove barriers that may prevent individuals from accessing our services.

Our goal is to create a welcoming environment where all individuals feel respected, supported and able to engage with our services.

Accessible services

We strive to make Life Leisure accessible by:

Providing information in clear and accessible formats wherever possible
Offering support to individuals with a wide range of physical, sensory, cognitive, and mental health needs
Making reasonable adjustments to enable participation in our programmes and services
Ensuring our venues and facilities are accessible wherever possible
Supporting people who may need additional assistance to engage with our services

Communication and information

We aim to ensure our communications are inclusive and understandable. Where possible, we:

Use clear and simple language
Provide alternative formats on request (such as large print, digital copies, or accessible documents)
Support individuals who may require assistance with communication
Work with interpreters or support services where appropriate

Digital accessibility

We aim for our digital platforms, including our website and online resources, to be accessible to as many people as possible. We work towards recognised accessibility standards and aim to ensure our digital content can be accessed using assistive technologies.

Physical accessibility

While accessibility features may vary by location, we aim to provide:

Step-free access to buildings and activity areas, including ramps or level entrances
Passenger lifts to allow access to different floors
Accessible parking, including designated disabled parking bays located close to entrances
Accessible toilets, including wheelchair accessible facilities
Changing Places facilities where available, providing additional space and equipment such as adult sized changing benches and ceiling hoists

Accessible changing rooms

Pool access support, such as pool hoists, graduated steps, handrails, or sloped entries, to support safe access to swimming pools
Clear signage and wayfinding to help people navigate the building more easily
Adequate lighting and seating areas throughout facilities
Quiet or low-stimulus spaces where appropriate for individuals who may benefit from a calmer environment

We recognise that accessibility needs can vary from person to person. If you require specific support or would like to check the accessibility features available at a particular venue, we encourage you to contact us in advance so we can discuss how best to support your visit.

Feedback and continuous improvement

Accessibility is an ongoing commitment. We regularly review our practices and welcome feedback to help us improve.

If you encounter any barriers when accessing our services or information, please let us know so we can work to address them.

If you require information in a different format, need to discuss accessibility requirements, or would like to provide feedback, please contact eve.fox@lifeleisure.net.

We will do our best to respond promptly and support your needs.

Please read our full accessibility offering here.