App FAQs

How do I download the new app?

It will be available to download for free on Apple and Android devices by searching for Live Well Live Life. Download the app here

Why are you getting a new app?

We’re switching system providers, so we get a brand-new shiny app to go along with it! Alongside the new app, the login and booking features on the website will also be slightly different when we swap over to the new system.

Do I have to have the app to use Life Leisure?

If you don’t have access to a smart phone and can’t use our app, you can still book activities using the website or by phoning the reception team. When you arrive in hub, just head to the reception desk to check-in.

What new features will there be that we don’t have already?

Link your fitness wearables to track your movement
Join online community groups to chat with friends and make new ones
Manage your membership with the ability to put freeze or cancellation requests directly through the app
Filter classes by location, type or instructor

If you are a current Life Leisure member, you’ll need to reset your password when you download the app by pressing ‘Forgot password’ Use the same email address as your current Life Leisure online account and follow the email instructions to choose a new password. Do not create a new account, as this won’t link to your paying membership.

How do I get into the hub and check in for my activity?

On the new app, there’s a red key icon in the bottom right-hand corner on the Home tab. Press this to open the window to scan the QR code at the gate and the gym door. When scanning in for the first time, you may see an “Invalid QR Code” message. If this happens, simply close all apps running in the background and try again. If you continue to experience any issues, a member of the Hub team will be happy to help.

How do I manage my membership?

You can view your membership details and manage your account by pressing the icon in the top right-hand corner on the Home tab.

If you’re a current Life Leisure customer and already have an online account with us, make sure you press “Forgot password” when you go to log in for the first time. You’ll then be sent an email to reset your password. Don’t create a new account as this won’t recognise your membership.
Every person needs a unique email address to log in. If you have the same email address linked to more than one account, for example, your child, you should have received an email from us with instructions on how to log in. Please check your inbox and contact us if you haven’t received anything.
If you’re still having trouble, please phone or visit your nearest hub, and a member of the team can help you.

Payments?

All direct debits will be carried over and will continue to be collected on/around the 1st of every month using the same bank details. If you need to change these details, you’ll need to visit your local hub and speak to a team member, or email customersuccess@lifeleisure.net

If you need to query a payment or outstanding balance, please email our Customer Success Team (above).

Booking a swimming session?

Are you a member? Book swimming through our app. Download our app here or book in hub. Non members are able to book through our app or through the our website here

How to book a swim

Ready to make a splash?

Choose the type of swim you’d like to book.
Select your preferred hub.
Choose the right ticket based on who you are booking for.
Pick your date and time
Add your session to your basket.
Members: remember to change the booking from Guest to yourself if you’re booking your own swim.
Head to checkout and confirm your booking.

How to cancel a booking

Can’t make it? No problem, cancelling your booking is quick and easy!

Head to the Home page and find your booking under Upcoming
Select the booking you’d like to cancel
Tap Cancel Booking at the bottom of the screen
Confirm by selecting Cancel spot

To avoid a £3.50 late cancellation charge, please cancel your booking at least 2 hours before your class starts. Thanks for helping us keep classes avaliable for everyone and making space for fellow members!

The app that moves with you

1. Book your activities

Book classes, swimming, and social sports in a few taps.

Get added to waitlisted classes automatically
View and book sessions in a simple, easy-to-read calendar
Check availability at a glance

2. Simple, seamless access

Find what you need and get where you need to be.

One-tap entry
Clear buttons to find what you need quickly
Fewer clicks to get where you want to be

3. Activity tracking

Link your favourite fitness wearables to track your movement and exercise together.

See stats on how many sessions you’ve done (and how many your friends have done!)
Connect to Apple Health, Google Fit, Fitbit, Garmin and more
View health data and track your progress

Plus more to come!

Coming later this year, look forward to earning rewards for moving and competing with your friends on the leader board. Also, train from the comfort of your own home with on-demand workouts.

Meet your new app

When you open the new app, you’ll be met with four places to explore. Let’s run through them:

FAQs