Join

Your membership is now in your pocket

How to videos
Meet your new app
FAQ’s

1. Book your activities

Book classes, swimming, and social sports.

  • Get added to waitlisted classes automatically 
  • View and book sessions in a simple, easy-to-read format
  • Sync your bookings to your calendar

2. Simple, seamless access

Find what you need and get where you need to be.

  • One-tap entry
  • Clear tabs to find what you need quickly
  • Filter bookings by location

3. Activity tracking

Link your favourite fitness wearables to track your movement.

  • See stats on how many sessions you’ve done
  • Connect to Apple Health, Google Fit, Fitbit, Garmin and more
  • View health data and track your progress

Plus more to come!

Coming later this year, look forward to earning rewards for moving and competing with your friends on the leader board. Also, train from the comfort of your own home with on-demand workouts.

FAQs

How do I download the new app?

It’s available to download for free on Apple and Android devices by searching for Live Well Live Life. Or tap here to download.

Why have you got a new app?

We’ve switched our system partner, so we got a brand-new shiny app to go along with it! The old app isn’t compatible with the new system, and switching over was needed for us to continue to grow and work on offering more digital features.

Do I have to have the app to use Life Leisure?

If you don’t have access to a smart phone and can’t use our app, you can still book activities using the website or by phoning the reception team. When you arrive in hub, just head to the reception desk to check-in.

What new features are there that we didn’t have before?

  • Link your fitness wearables
  • Join online community groups to chat with friends and make new ones
  • Manage your membership with the ability to put freeze or cancellation requests directly through the app
  • Filter classes by location, type or instructor
  • Get added to classes you’re waitlisted for automatically – no more fighting for a spot!
  • Plus, lots more exciting new features to come in the future

Are my login details the same as before?

If you are a current Life Leisure member, you’ll need to reset your password when you download the app by pressing ‘Forgot password’. Use the same email address as your previous online account and follow the email instructions to choose a new password. Do not create a new account, as this won’t link to your paying membership.

How do I get into the hub and check in for my activity?

On the new app, there’s a red key icon in the bottom right-hand corner on the Home tab. Press this to open the window to scan the QR code at the gate and the gym door. If you see an “Invalid QR Code” message, simply close all apps running in the background and try again. If you continue to experience any issues, a member of the hub team will be happy to help.

How do I manage my membership?

You can view your membership details and manage your account by pressing the icon in the top right-hand corner on the Home tab.

I’m having issues logging into my child’s account

Every person needs a unique email address to log in. If you have the same email address linked to more than one account, for example, your child, you should have received an email from us with instructions on how to log in. Please check your inbox and contact us if you haven’t received anything. If you’re still having trouble, please phone or visit your nearest hub, and a member of the team can help you.

Payment queries

All direct debits will be carried over and will continue to be collected on/around the 1st of every month using the same bank details. If you need to change these details, you’ll need to visit your local hub and speak to a team member, or email customersuccess@lifeleisure.net

If you need to query a payment or outstanding balance, please email our Customer Success Team (above).

I’m struggling to book swimming

If you have a Life Leisure membership, please book swimming through our app. Download our app here or book with a member of the team in hub. Non-members are able to book through our app or through the website here.

Automatically add your bookings to your calendar

Stay on top of your bookings! Head to your account in the top right of the home screen, select ‘Other’, then tap ‘Calendar Sync’

How to book a swim

Ready to make a splash?

  • Choose the type of swim you’d like to book.
  • Select your preferred hub.
  • Choose the right ticket based on who you are booking for.
  • Pick your date and time
  • Add your session to your basket.
  • Members: remember to change the booking from Guest to yourself if you’re booking your own swim.
  • Head to checkout and confirm your booking.

How to cancel a booking

Can’t make it? No problem, cancelling your booking is quick and easy!

  • Head to the Home page and find your booking under Upcoming
  • Select the booking you’d like to cancel
  • Tap Cancel Booking at the bottom of the screen
  • Confirm by selecting Cancel spot

To avoid a £3.50 late cancellation charge, please cancel your booking at least 2 hours before your class starts. Thanks for helping us keep classes avaliable for everyone and making space for fellow members!